FAQ


Why Hakam Din?


As a manufacturer of musical instruments, we are serving the world of music for more then 100 years. In 2011 Hakam Din received an award of "Excellent Service in the Music Product Industry" from the trade association of $17 billion international musical instruments and products industry, NAMM, USA

At HakamDin.com, you will be buying direct from a factory at low prices which means retailers/ wholesalers will get much lower prices.Although, we cannot make everyone happy but we will make sure you are satisfied with your purchase.

Where can I get wholesale prices?

Wholesale price is mentioned with minimum quantity in item description. Or navigate "Wholesale Prices" on the top menu bar.

What are my payment options?

Hakam Din accept payments via PayPal and wire transfer . At checkout, you will have PayPal and bank Wire Transfer as payment options. (wire transfer option will be visible only if your order is above US $ 200) You can also pay with any of your credit or debit cards using PayPal or Western Union. (please contact us if you want to pay via western union


Can I special order an item not found on the web site?

We are making many products for world’s finest brands which we are not authorized to sell on this site, please contact us with your requirement in order to get authorization and price.

Do you offer custom made instruments?

Yes, being a factory, we can make/copy any musical instrument. You will have to provide drawing with sizes or a sample, you will get the sample back with counter sample for approval. Custom orders cannot be canceled once they have been placed. Custom items take an average of 4 to 8 weeks for delivery. Please contact us for further information.   

What is Hakam Din's Warranty Policy?

We offer 2 years warranty on our instruments (subject to item).  Also, we offer FREE service, repairs or damage on all our woodwind and brasswind instruments. This means, even if you broke anything or damaged your instrument, you can send it back to us for service/repair “free of any charge” with in the 2 years of your purchase. You are responsible for shipping charges to and from Hakam Din.

Do you do repair or an overhaul?

The gifted hands of our craftsmen are waiting to give a new life to your priceless instrument. It doesn’t matter which instrument it is, how old it is, how bad it is or what make it is, you can get it new up to 70% for US $50 only. You are responsible for shipping charges to and from Hakam Din.

Do you sell parts to build my own instrument?

Yes, we sell all kind of parts for replacement and complete assemblies to build your own instrument.

Do you sell wood in parts to build my own instrument?

Yes, we sell these woods in parts. Please send us your required sizes with required quantity via email.

1) Rosewood (Dalbergia sissoo)

2) Indian Cocobolo (Dalbergia retusa)

3) African Black Grenadilla (Dalbergia melanoxylon)

4) Maple (Acer pseudoplatanus)


How do I create an account?


In the upper right corner of each page on our site, you will see a link to Login or Register. Clicking on register will take you to a page where you may create a new account. Creating an account will allow you to track your orders, view previous orders, manage your payment methods and more. If you are having trouble creating an account, please contact us.

 
How do I make changes to my account information?


To update your account information, login to your account. From there, you may change your account information.

 

What do I do if I can't remember my password?

Once you create your account, you will choose a password and a password reminder. If you forget your password, click on Login and then click "Forgot your password?" An email will automatically be sent to you with instructions to recover your password.

 

What is the information in my account used for?

Information in your account, such as your address book and shopping lists, are completely confidential. You will not be added to any mailing lists unless you place an order or request to be placed on a mailing list. For additional information, please contact us.

 
What are Wishlists?


Wishlists allow you to create lists for classes, music programs, birthdays, anniversaries, holidays or other special occasions. You can then share your wishlist with friends, family and colleagues.

When will my order ship?

In order to offer our great prices, we ship all our items direct from our factory in 7 to 30 working days (depending on the item).  After shipping you will receive the item in 3 to 4 working days.

Can I have my order shipped to an address other than the billing address?

Yes, if you want to buy your loved ones a gift or something then we can ship them anywhere around the world. Please leave us the address with contact phone number in PayPal’s additional information note.

Where do you ship to?

We ship virtually anywhere in the world using DHL International. While this is a more expensive method compared to Postal Service, we feel that our customers deserve the high level of reliability, tracking, and service that DHL provides. (Bulk orders will be delivered via AIR or SEA freight.)

Please note that you are responsible for all customs and Import duty charges along with any "additional" brokerage that may apply for complex custom’s clearance procedures. (If you need our help then please contact us)

 

How do I make changes to or cancel an order?

You can make changes to your order at any time during the order process before you give final confirmation of the order. After your order has been submitted, you can change or cancel the order by contacting us.

What if I am not satisfied with the product?

We guarantee to go the extra mile to make sure you are completely satisfied, if you are not, then you may return the item for a full refund of the item price (not shipping) or exchange within 14 days of receipt. Buyers will be responsible for the return shipping cost. Returned item must be in the original packaging and condition showing no signs of wear or abuse.

My order arrived damaged, what do I do?

If you have received a damaged package upon arrival, please notify us within 48 hours of receipt. We will request digital pictures of the damage item and move further from there.

We will contact the carrier who delivered this and start the claim. Claims should take 3-5 days. Please hold on to the damaged merchandise, the box, and all the packing material. The shipper will determine if the damage is their fault, and will contact us with the outcome.

 

What type of wood is used in woodwind Instruments?

Our woodwind instruments are made with

1) Rosewood (Dalbergia sissoo)

2) Indian Cocobolo (Dalbergia retusa)

3) African Black Grenadilla (Dalbergia melanoxylon)

4) Maple (Acer pseudoplatanus)

 

What type of wood/metal is used in Drum Shells?

We use 4 type of woods for drum shells

1) Maple - sounds even & warm

2) Birch – sounds brighter then Maple

3) Beech- sounds like both, Maple & Birch

4) Popular - sounds similar to Birch


We use 3 type of metal for drum shells

1) Brass - sounds crispier, warm with clear rim shorts

2) Steel- sounds brighter with penetrating rim shots

3) Copper – sounds orchestral - dark and warm with more low end than brass or steel

 

What type of metal is used in Brass Instruments?

Most of our brass instruments are made with yellow brass. Some instruments are available with bells, and/or leadpipe made of sterling silver & copper. These alternate materials darken the tone, add cost, require careful handling, and are geared towards the professional player seeking a distinctive tone and look.

 

What type of wood is used in String Instruments?

Most of our string instruments are made with Rosewood (Dalbergia sissoo)


 

What type of Tone-hole process is used on Saxophones & Flutes?

We use the best “Drawn Rolled Tone holes” process in Saxophones and Flutes.  In this process, tone holes are drawn from the material of the body & the tone hole itself is formed from the same piece of metal that comprises the body.

 

What type of key construction process is used on Saxophones, Flutes & Piccolos?

We use “ribbed” construction process in Saxophones, Flutes & Piccolos.  This refers to how the posts attach to the body. Individual posts are attached to sheets of brass with high-temperature solder. These rib assemblies are then attached to the saxophone body with lower-temperature solder.

 

What kind of valves material is used in Brass Instruments?

Most of our brass instrument valves are made of Monel. Some are available with nickel alloy.

 

How Do I care for my Woodwind Instrument?

Use Cork Grease on all the cork joints. Spread it around with your fingers so that you cover the whole cork surface with grease. You should not put grease on the corks every time you play. You only apply grease to the joints when the instrument is hard to put together.

 

Always pick up the parts at the edge, not by the keys. Remember you don't want to bend any keys.

 

Always push and twist back and forth as you assemble the two joints. Do not attempt to screw them together and do not make large movements because the key clusters on both joints will run into each other and then they will get bent and misaligned.

 

Drying the instrument is needed, NOT cleaning. Moisture is not good for your instrument. Pads will deteriorate sooner if they are wet. Its not a good idea to place a wet instrument into a closed case. It can not breath or dry out. The best way to dry your instrument is to let it air dry. If you have a safe place to put it, then just leave the lid of the case open and let the instrument dry overnight. Many times you do not have the opportunity to do this like when you are at school, so you must use a swab. Pull through swabs come in different styles but they do the same thing, they remove the moisture from the instrument.

 

Oiling you wood instrument is very important, its preventative and preservative after 1st year of your purchase. We would recommend Mustard oil but you need to mix it with Kerosene/Paraffin oil. Get a small bottle, put in seven parts of Mustard oil and one part of Kerosene/Paraffin oil. Shake very well before use. This helps to thin the oil and disinfects the bore. Now, you need a wooden or plastic stick which should be as long as your wooden part and you can still hold it in your hand. Then wrap around cotton half way to your stick, which will make it a long ear bud. Now, use as little oil as possible, insert the ear bud into the bore slowly with a twisting motion and spread the oil evenly throughout the bore, work it back and forth, take your time. Once you’re done oiling, leave the clarinet to stand for an hour or so. Then clean the excess oil with dry cloth. If you are skilful enough and can protect your pads and keys then you can apply it on the outside as well. You can oil the bore every 4 months, If you have hot and damp conditions then use oil more frequently.  

 

Try to keep your instrument in an atmosphere of even temperature and humidity and do not leave it in direct sunlight or near any type of heater, even in the case.

 

Be careful not to leave the instrument out of the case in a place where it can be sat on or knocked by people or animals (You would be surprised how often large repairs are necessary as a result of this kind of carelessness!)

 

Always use a properly fitted case when transporting the instrument and make sure the latches are secured before you pick up the case.

 

Avoid standing the instrument on its bell as this can cause extensive damage and ensure you use the correct fitting stand for your instrument.

 

 

How Do I care for my Brass Instrument?

Flush out your instrument at least once a month with a mild, soapy solution using lukewarm water. Then rinse with cold water and dry thoroughly. Don't use hot water - it can damage the lacquer.

 

A flexible cleaning brush should be used to clean out the slides and tubing, but make sure this is renewed twice a year to avoid breakage inside the instrument.

 

Use a valve cleaner to clean out the valve casing - do not use a standard flexible brush.

 

Use a lint-free cloth, such as cheesecloth, as a swab. This may also be used to wipe the pistons, which should be very carefully, and care, taken to replace them in the correct sequence.

 

Use only a quality tuning slide grease when lubricating the slides and a minimum amount of valve oil on the pistons. Use of inferior lubricants can affect the performance of your instrument.

 

When you have finished playing, loosen the valve caps by half a turn, this avoids the trapped moisture causing corrosion in the screw threads

 

Make sure the mouthpieces are cleaned thoroughly with warm water and a mouthpiece brush. Deposits in a mouthpiece or mouth pipe can be detrimental to the response of your brass instrument

 

Care should be taken when polishing lacquered and silver plated instruments. Harsh abrasives must be avoided at all times and only cleaning cloths are recommended.

 

Try to keep your instrument in an atmosphere of even temperature and humidity and do not leave it in direct sunlight or near any type of heater, even in the case.

 

Be careful not to leave the instrument out of the case in a place where it can be sat on or knocked by people or animals (You would be surprised how often large repairs are necessary as a result of this kind of carelessness!)

 

Always use a properly fitted case when transporting the instrument and make sure the latches are secured before you pick up the case.

 

Avoid standing the instrument on its bell as this can cause extensive damage and ensure you use the correct fitting stand for your instrument.